VN
Vanessa N

1 reviews | Active since Jul 2017

01 Jul 2017, 18:44

Outsurance! :@:@:@

<p>So I phoned outsurance to get a quotation for a life cover. They gave me a quote and told me I needed to go for blood works for them to process and approve my application. They said they would send a nurse to anywhere that I prefer. I waited for the nurse to contact me and set up and appointment but no call was made. I left it thinking it will not go through as they needed the blood work for the policy to be approved. This was back in April. May passed and then end of June I get a huge debit order and guess who the reference is? Mother freaked outsurance.. I have attached the picture so people can see the madness! I do not remember authorizing any of this. What steps can I take? Reversing this payment will mess up my credit score. </p>

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Replies (2)
OUTsurance
OUTsurance's reply05 Jul 2017, 13:26
Official

Hi Vanessa_N,

Thank you for bringing this matter to our attention. Keletso our sales manager contacted you to discuss what had transpired on the sales call. Cover was accepted and you also complimented the advisor on his service. The policy is currently not active and should you wish to activate cover please do contact us.

Regards, Kelvin

VN
Vanessa N's update05 Jul 2017, 13:49
Reviewer Update

No thank you. I have no desire to associate myself with businesses which have no interest in proper customer services. Thank you for showing me what you are made of before it went any further. Do refer to Keletso about my review about his service, for a manager he sure needs to go back to training. Goodbye now. ☺️☺️☺️