FS
Frank S
1 reviews | Active since May 2016
16 Jan 2020, 14:02
Outsurance Assessors
Just before the festive season I got a small dent on the door of my car. The outsurance assessor me it will cost around R550 to fix it and he ask me about my excess. I told him its R4600. He then submitted my claim to Outsurance which amounted to a quote of R4700. Yesterday I Paid R450 by VW to have the dent fix...This is how they will continue to rip us off...Im so disgusted in these companies...
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OUTsurance's replyOfficial
17 Jan 2020, 09:01Hello Frank
Thank you for your feedback.
Our assessing manager contacted you with an apology for our assessor not having quoted you for what was discussed.
Danie discussed what led to our assessor to change his opinion when looking at the damage to the door.
Thank you for accepting our apologies and understanding.
Regards
OUTsurance
Thank you for your feedback.
Our assessing manager contacted you with an apology for our assessor not having quoted you for what was discussed.
Danie discussed what led to our assessor to change his opinion when looking at the damage to the door.
Thank you for accepting our apologies and understanding.
Regards
OUTsurance
OUTsurance's reply17 Jan 2020, 09:01
Official
Hello Frank
Thank you for your feedback.
Our assessing manager contacted you with an apology for our assessor not having quoted you for what was discussed.
Danie discussed what led to our assessor to change his opinion when looking at the damage to the door.
Thank you for accepting our apologies and understanding.
Regards
OUTsurance
Thank you for your feedback.
Our assessing manager contacted you with an apology for our assessor not having quoted you for what was discussed.
Danie discussed what led to our assessor to change his opinion when looking at the damage to the door.
Thank you for accepting our apologies and understanding.
Regards
OUTsurance