OUTsurance assessor unprofessional—claim mishandled, no fairness or accountability.

I’m extremely disappointed with how OUTsurance handled my claim (#***) for my Ricoma embroidery machine. The assessor, Maddie Madisha, was unprofessional, asked irrelevant personal questions, and even contacted my supplier for a phone diagnosis without inspection. Despite admitting she “didn’t know what’s wrong,” she closed my case via text and told me, “Next time your claim will be successful.” I’ve paid my premiums faithfully since 2019 — this experience was unfair, invasive, and completely mishandled. I’ve now escalated the matter to management for a full review.