MS
Mescilla S

1 reviews | Active since Jan 2019

20 Mar 2023, 08:57

OUTSURANCE *** are you at!!!!!!!!!!!!!!!

What is OUTsurance's issue, they insist on calling us on a daily basis using forceful selling techniques, which we as a company will not fall for. To my disgust this morning a "Nadine" calls us and after refusing to listen to our request tells us that she needs to get her manager on the line in order to cancel our vehicle insurance. Our request to her was quite simple, we are not yet ready to make any changes to any of our insurances, what we would look at is getting a valuator out to assist us in assessing what insurance we would need to look at keeping everything under one umbrella. She then proceeds to inform us that they will be cancelling vehicle insurances from the 4th of May, she has to cancel our insurance if we do not take any other products. REALLY ***.

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Replies (1)
OUTsurance
OUTsurance's reply28 Mar 2023, 17:28
Official
Good afternoon Mescilla,

Further to our private response we would like to apologise for the miscommunication.

Our client care advisor Cole contacted you to clarify the process.

Regards,
The OUTsurance Team