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Dino M
1 reviews | Active since Oct 2010
09 Dec 2024, 17:39
Outsurance are *******, unauthorised debits
****mers! Beware. I requested a quote in october as i was shopping for quotes. I found a better quote and asked to cancel my quote qith outsurance. The consultant refused, stating that she will keep it active and call me on 4 december to confirm if i want to really cancel. Lo and behold i was debited on 5 december!!! Outsurance are *******. I will wait for their call recording
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Replies (3)DM
Dino M's updateReviewer Update
10 Dec 2024, 12:14Im still waiting for a callback from your manager... why must you reply privately ? Its a public platform, show the people what ******* you are
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Dino M's update10 Dec 2024, 12:14
Reviewer Update
Im still waiting for a callback from your manager... why must you reply privately ? Its a public platform, show the people what ******* you are
DM
Dino M's updateReviewer Update
11 Dec 2024, 15:51Still waiting....
DM
Dino M's update11 Dec 2024, 15:51
Reviewer Update
Still waiting....
OUTsurance's replyOfficial
13 Dec 2024, 07:57Hello Dion
We confirm you have been contacted and assisted.
It was established our staff member activated the cover without consent. This is considered a serious service transgression and internal discussion was held with the staff member.
You have our sincere apologies for the entire experience and thank you for having reached out to us.
Regards
The OUTsurance Team
We confirm you have been contacted and assisted.
It was established our staff member activated the cover without consent. This is considered a serious service transgression and internal discussion was held with the staff member.
You have our sincere apologies for the entire experience and thank you for having reached out to us.
Regards
The OUTsurance Team
OUTsurance's reply13 Dec 2024, 07:57
Official
Hello Dion
We confirm you have been contacted and assisted.
It was established our staff member activated the cover without consent. This is considered a serious service transgression and internal discussion was held with the staff member.
You have our sincere apologies for the entire experience and thank you for having reached out to us.
Regards
The OUTsurance Team
We confirm you have been contacted and assisted.
It was established our staff member activated the cover without consent. This is considered a serious service transgression and internal discussion was held with the staff member.
You have our sincere apologies for the entire experience and thank you for having reached out to us.
Regards
The OUTsurance Team