DCG
Du Chéne Gouws
1 reviews | Active since Aug 2021
18 May 2023, 15:08
Outsurance are the worst in the short term industry.
Outsurance is beyond ***********!!! They refuse to pay my out bonus, due to a bumper bashing that took place in 2021- BUT, NO DAMAGE WAS DONE & NO CLAIM WAS PAID OUT!!!
According to them, there is a 3 year waiting period for a 3rd party claim. BUT AGAIN IM STATING NO DAMAGE WAS DONE & NO CLAIM WAS PAID OUT. THIS DOES NOT MAKE SENSE!!!
And ob top of this, the call centre agent was extremely rude & arrogant to me. Im going to cancel ALL my insurance with them. Never ever look to Outsurance for assistance or take out their insurance.
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Replies (2)DCG
Du Chéne Gouws's updateReviewer Update
18 May 2023, 16:24If Outsurance DOES NOT pay my Out bonus due to me NOW IN MAY 2023, I WILL TAKE THE FOLLOWING STEPS:
* CANCEL ALL MY INSURANCE WITH OUTSURANCE.( WHICH IS 3 X SEPARATE POLICIES WITH OUTSURANCE)
* LODGE A FORMAL CLAIM AT THE INSURANCE OMBUDSMEN.
OUTSURANCE HAS NO IDEA WHAT SERVICE EXCELLENCE IS & HOW TO TREAT THEIR CLIENTS WITH RESPECT & PROFESSIONALISM!!!
WHAT A CIRCUS!!! AND WHAT NONSENSE TO TELL ME THAT THERE IS A 3 YEAR WAITING PERIOD FOR A 3RD PARTY CLAIM ON A NON DAMAGE BUMPER BASH. WHERE THERE WAS NO CLAIM PAID OUT, BECAUSE THERE WAS NO DAMAGES!!!!!! WHAT IS SO DIFFICULT TO UNDERSTAND????
OUTSURANCE YOU HAVE 3 WORKING DAYS TO RECTIFY THIS & PAY MY OUTBONUS TO ME.
* CANCEL ALL MY INSURANCE WITH OUTSURANCE.( WHICH IS 3 X SEPARATE POLICIES WITH OUTSURANCE)
* LODGE A FORMAL CLAIM AT THE INSURANCE OMBUDSMEN.
OUTSURANCE HAS NO IDEA WHAT SERVICE EXCELLENCE IS & HOW TO TREAT THEIR CLIENTS WITH RESPECT & PROFESSIONALISM!!!
WHAT A CIRCUS!!! AND WHAT NONSENSE TO TELL ME THAT THERE IS A 3 YEAR WAITING PERIOD FOR A 3RD PARTY CLAIM ON A NON DAMAGE BUMPER BASH. WHERE THERE WAS NO CLAIM PAID OUT, BECAUSE THERE WAS NO DAMAGES!!!!!! WHAT IS SO DIFFICULT TO UNDERSTAND????
OUTSURANCE YOU HAVE 3 WORKING DAYS TO RECTIFY THIS & PAY MY OUTBONUS TO ME.
DCG
Du Chéne Gouws's update18 May 2023, 16:24
Reviewer Update
If Outsurance DOES NOT pay my Out bonus due to me NOW IN MAY 2023, I WILL TAKE THE FOLLOWING STEPS:
* CANCEL ALL MY INSURANCE WITH OUTSURANCE.( WHICH IS 3 X SEPARATE POLICIES WITH OUTSURANCE)
* LODGE A FORMAL CLAIM AT THE INSURANCE OMBUDSMEN.
OUTSURANCE HAS NO IDEA WHAT SERVICE EXCELLENCE IS & HOW TO TREAT THEIR CLIENTS WITH RESPECT & PROFESSIONALISM!!!
WHAT A CIRCUS!!! AND WHAT NONSENSE TO TELL ME THAT THERE IS A 3 YEAR WAITING PERIOD FOR A 3RD PARTY CLAIM ON A NON DAMAGE BUMPER BASH. WHERE THERE WAS NO CLAIM PAID OUT, BECAUSE THERE WAS NO DAMAGES!!!!!! WHAT IS SO DIFFICULT TO UNDERSTAND????
OUTSURANCE YOU HAVE 3 WORKING DAYS TO RECTIFY THIS & PAY MY OUTBONUS TO ME.
* CANCEL ALL MY INSURANCE WITH OUTSURANCE.( WHICH IS 3 X SEPARATE POLICIES WITH OUTSURANCE)
* LODGE A FORMAL CLAIM AT THE INSURANCE OMBUDSMEN.
OUTSURANCE HAS NO IDEA WHAT SERVICE EXCELLENCE IS & HOW TO TREAT THEIR CLIENTS WITH RESPECT & PROFESSIONALISM!!!
WHAT A CIRCUS!!! AND WHAT NONSENSE TO TELL ME THAT THERE IS A 3 YEAR WAITING PERIOD FOR A 3RD PARTY CLAIM ON A NON DAMAGE BUMPER BASH. WHERE THERE WAS NO CLAIM PAID OUT, BECAUSE THERE WAS NO DAMAGES!!!!!! WHAT IS SO DIFFICULT TO UNDERSTAND????
OUTSURANCE YOU HAVE 3 WORKING DAYS TO RECTIFY THIS & PAY MY OUTBONUS TO ME.
OUTsurance's replyOfficial
23 May 2023, 12:16Good day Du Chéne Gouws,
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Tiffany our client services manager contacted you to apologise for the unnecessary frustration caused. The error was corrected and we can confirm that the OUTbonus payment has been processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Tiffany our client services manager contacted you to apologise for the unnecessary frustration caused. The error was corrected and we can confirm that the OUTbonus payment has been processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply23 May 2023, 12:16
Official
Good day Du Chéne Gouws,
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Tiffany our client services manager contacted you to apologise for the unnecessary frustration caused. The error was corrected and we can confirm that the OUTbonus payment has been processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
After responding privately to your review, we escalated the matter for urgent attention.
Tiffany our client services manager contacted you to apologise for the unnecessary frustration caused. The error was corrected and we can confirm that the OUTbonus payment has been processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team