Outsurance are ********

Im disgusted and feel so ****med by outsurance insurance aswell as the the contracting company for outsurance (volschenk plumbing in secunda) Ive been a loyal customer for over 25 years not missing one installment now at my age 64 i try to get something fixed in my house and i get this disgusting unacceptable service.

Outsurance sent an assessor (from volschenk plumbing) the plumbers fixed the water pipe in my shower bathroom, and then tried to do a patch, quick fix job on the wall thats cracked right through from inside my shower right through to outside the house obviously i refused this bizzare workmanship as its not up to standard. And now ever since outsurance has just been sending me from pillar to post and i recieve empty promises bt no show the plumbers had so many excuses and are now ignoring me. I specially took leave at work so this problem can be repaired and sorted but nothing is happening. To top it all up the plumber has left me with blocked drains aswell as a damaged shower head. My house looks a mess with this half job. Taking advantage of my age thinking im dumb and i dont know my rights, the ombuds will hear of this soon if this mess isnt fixed correctly and quickly. My airtym is finished by now with all the calls back and fourth theyve just been costing me money all for nothing!