SS
Sibusiso S
1 reviews | Active since Dec 2014
13 Mar 2026, 10:19
OUTsurance are ****mers i put through a claim for my windscreen on a polo vivo to be replaced and they charge me access fee of R1700 when the windscreen costs R1200
OUTsurance are ****mers i put through a claim for my windscreen on a polo vivo to be replaced and they charge me access fee of R1700 when the windscreen costs R1200. I am not happy at all.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
13 Mar 2026, 10:44Hello Sibusiso
We are very sorry to see you were unaware of the glass excess.
Added to this, we fully understand that the excess seems excessive given the replacement value of the item claimed for.
It's disappointing to see that you insisted on cancelling your policy with us. We did request our claims manager to contact you.
Regards
The OUTsurance Team
We are very sorry to see you were unaware of the glass excess.
Added to this, we fully understand that the excess seems excessive given the replacement value of the item claimed for.
It's disappointing to see that you insisted on cancelling your policy with us. We did request our claims manager to contact you.
Regards
The OUTsurance Team
OUTsurance's reply13 Mar 2026, 10:44
Official
Hello Sibusiso
We are very sorry to see you were unaware of the glass excess.
Added to this, we fully understand that the excess seems excessive given the replacement value of the item claimed for.
It's disappointing to see that you insisted on cancelling your policy with us. We did request our claims manager to contact you.
Regards
The OUTsurance Team
We are very sorry to see you were unaware of the glass excess.
Added to this, we fully understand that the excess seems excessive given the replacement value of the item claimed for.
It's disappointing to see that you insisted on cancelling your policy with us. We did request our claims manager to contact you.
Regards
The OUTsurance Team
SS
Sibusiso S's updateReviewer Update
13 Mar 2026, 10:59- I understand that you guys can set the excess fee higher than the claim amount however the FSCA rules require that the excess be fair and clearly disclosed in the policy before you agreed to it, in this case i feel that the excess amount is not fair In addition i did put in a claim and i am still covered by law until the 26 March 2026. What are you doing with my claim?
SS
Sibusiso S's update13 Mar 2026, 10:59
Reviewer Update
- I understand that you guys can set the excess fee higher than the claim amount however the FSCA rules require that the excess be fair and clearly disclosed in the policy before you agreed to it, in this case i feel that the excess amount is not fair In addition i did put in a claim and i am still covered by law until the 26 March 2026. What are you doing with my claim?
OUTsurance's replyOfficial
13 Mar 2026, 11:33Hello Sibusiso
You are correct. The excess amount payable needs to be disclosed and this information will appear on your schedule.
Our claims manager will have a discussion with you.
Regards
The OUTsurance Team
You are correct. The excess amount payable needs to be disclosed and this information will appear on your schedule.
Our claims manager will have a discussion with you.
Regards
The OUTsurance Team
OUTsurance's reply13 Mar 2026, 11:33
Official
Hello Sibusiso
You are correct. The excess amount payable needs to be disclosed and this information will appear on your schedule.
Our claims manager will have a discussion with you.
Regards
The OUTsurance Team
You are correct. The excess amount payable needs to be disclosed and this information will appear on your schedule.
Our claims manager will have a discussion with you.
Regards
The OUTsurance Team