Outsurance are *****
the promise of paying you R500 if they cant beat your current insurer is a ****. even after you precisely give them relevant information.
their consultants are rude and think as a consumer i do not know anything about terms and conditions.
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Replies (2)
OUTsurance's replyOfficial
10 Jun 2020, 07:18Hello Ndu
We appreciate your feedback. We are truly sorry about the service experience which prompted your much warranted complaint.
Our sales advisor did give you incorrect information pertaining to the Ts & Cs of the promotion. The requirement is for your vehicle to have been insured for a minimum period of 30 days. You informed our advisor your vehicle was only insured for 8 days, yet confirmed you would qualify.
This was our mistake. Viola has since contacted you and informed you of our decision to do the payment, as this is what you were told.
As soon as we have received your banking details, we will finalise the payment for you.
Thank you for accepting our apologies as well as the opportunity to do the right thing.
Regards
OUTsurance
We appreciate your feedback. We are truly sorry about the service experience which prompted your much warranted complaint.
Our sales advisor did give you incorrect information pertaining to the Ts & Cs of the promotion. The requirement is for your vehicle to have been insured for a minimum period of 30 days. You informed our advisor your vehicle was only insured for 8 days, yet confirmed you would qualify.
This was our mistake. Viola has since contacted you and informed you of our decision to do the payment, as this is what you were told.
As soon as we have received your banking details, we will finalise the payment for you.
Thank you for accepting our apologies as well as the opportunity to do the right thing.
Regards
OUTsurance
OUTsurance's reply10 Jun 2020, 07:18
Official
Hello Ndu
We appreciate your feedback. We are truly sorry about the service experience which prompted your much warranted complaint.
Our sales advisor did give you incorrect information pertaining to the Ts & Cs of the promotion. The requirement is for your vehicle to have been insured for a minimum period of 30 days. You informed our advisor your vehicle was only insured for 8 days, yet confirmed you would qualify.
This was our mistake. Viola has since contacted you and informed you of our decision to do the payment, as this is what you were told.
As soon as we have received your banking details, we will finalise the payment for you.
Thank you for accepting our apologies as well as the opportunity to do the right thing.
Regards
OUTsurance
We appreciate your feedback. We are truly sorry about the service experience which prompted your much warranted complaint.
Our sales advisor did give you incorrect information pertaining to the Ts & Cs of the promotion. The requirement is for your vehicle to have been insured for a minimum period of 30 days. You informed our advisor your vehicle was only insured for 8 days, yet confirmed you would qualify.
This was our mistake. Viola has since contacted you and informed you of our decision to do the payment, as this is what you were told.
As soon as we have received your banking details, we will finalise the payment for you.
Thank you for accepting our apologies as well as the opportunity to do the right thing.
Regards
OUTsurance
's updateReviewer Update
17 Jun 2020, 10:16Hi Outsurance
thank you for your response. i find it bizzare that Viola emailed me asking for my banking details but when i respond i get a bounce back email advising that my email is being blocked by the user. now because i am a professional in the ICT industry i know i have been either set as a spammer or literally blocked.
anyway you have proven to be a lying organization, i wounder how i would have been treated shouls i have taken the policy. worse if i have to claim. clearly you in the game of ****gery.
************* organization that hides behind Ts and Cs.
i am definitely getting my family and friends to cancel their policies, it might be a drop in the ocean but it will be worth it as i am going to make sure people know what kind of ******* they are dealing with
thank you for your response. i find it bizzare that Viola emailed me asking for my banking details but when i respond i get a bounce back email advising that my email is being blocked by the user. now because i am a professional in the ICT industry i know i have been either set as a spammer or literally blocked.
anyway you have proven to be a lying organization, i wounder how i would have been treated shouls i have taken the policy. worse if i have to claim. clearly you in the game of ****gery.
************* organization that hides behind Ts and Cs.
i am definitely getting my family and friends to cancel their policies, it might be a drop in the ocean but it will be worth it as i am going to make sure people know what kind of ******* they are dealing with
's update17 Jun 2020, 10:16
Reviewer Update
Hi Outsurance
thank you for your response. i find it bizzare that Viola emailed me asking for my banking details but when i respond i get a bounce back email advising that my email is being blocked by the user. now because i am a professional in the ICT industry i know i have been either set as a spammer or literally blocked.
anyway you have proven to be a lying organization, i wounder how i would have been treated shouls i have taken the policy. worse if i have to claim. clearly you in the game of ****gery.
************* organization that hides behind Ts and Cs.
i am definitely getting my family and friends to cancel their policies, it might be a drop in the ocean but it will be worth it as i am going to make sure people know what kind of ******* they are dealing with
thank you for your response. i find it bizzare that Viola emailed me asking for my banking details but when i respond i get a bounce back email advising that my email is being blocked by the user. now because i am a professional in the ICT industry i know i have been either set as a spammer or literally blocked.
anyway you have proven to be a lying organization, i wounder how i would have been treated shouls i have taken the policy. worse if i have to claim. clearly you in the game of ****gery.
************* organization that hides behind Ts and Cs.
i am definitely getting my family and friends to cancel their policies, it might be a drop in the ocean but it will be worth it as i am going to make sure people know what kind of ******* they are dealing with