DS
Duan S
1 reviews | Active since May 2020
04 Mar 2021, 13:45
Outsurance are going to debit me for a quoted amount on a car I do not own
I am buying a new car and asked for a quote from Outsurance as I have my current car insured with them. I got a better deal at a different insurer and wanted to cancel my current car insurance with Outsurance on the date of sale of said car. They in formed me that even though I never agreed on a policy with the new car and was just asking for a quote, they will still be debiting me on the day of purchase of the new car the monthly insurance premium. I will be paid back the money but only next month. I do not have the funds or budgeted to have money held by Outsurance with no warning. Please can someone help as I won't make it to the end of the month.
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Replies (1)OUTsurance's replyOfficial
09 Mar 2021, 15:31Good day Duan,
Thanks for bringing this matter to our attention.
Veronica our client services manager has been in contact with you to get the matter resolved. Cover was accepted for the new vehicle and by the time you contacted us to cancel, the premium had already been submitted to your bank. We can confirm that your policy has been cancelled and the refund has been processed.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Veronica our client services manager has been in contact with you to get the matter resolved. Cover was accepted for the new vehicle and by the time you contacted us to cancel, the premium had already been submitted to your bank. We can confirm that your policy has been cancelled and the refund has been processed.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply09 Mar 2021, 15:31
Official
Good day Duan,
Thanks for bringing this matter to our attention.
Veronica our client services manager has been in contact with you to get the matter resolved. Cover was accepted for the new vehicle and by the time you contacted us to cancel, the premium had already been submitted to your bank. We can confirm that your policy has been cancelled and the refund has been processed.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
Thanks for bringing this matter to our attention.
Veronica our client services manager has been in contact with you to get the matter resolved. Cover was accepted for the new vehicle and by the time you contacted us to cancel, the premium had already been submitted to your bank. We can confirm that your policy has been cancelled and the refund has been processed.
We are sorry for the inconvenience caused.
Regards,
OUTsurance
