PP
Piet P

1 reviews | Active since Apr 2019

24 May 2024, 13:38

OUTsurance are ******.

Policy OT*** I have contacted the ombudsman and I am taking legal action against OUTsurance. I am going expose you guys on social media. You guys are ******. You ***** people’s money. You lie and cheat people out of their money. The service is **********.None of the staff knows how to deal with customers. My case was escalated to a manager but doesn’t mean anything because nobody knows what they are doing. It seems the entire company is made up of dishonest people who treats their customers like low lives. I have requested recordings of conversations and everyone says “yes all our calls are recorded we can send you copy” I’m still waiting. We were advised when you do claim it takes 2days, it’s now two weeks later and still no payment out. I’ve made numerous calls and no luck. I’ve even tried to cancel and was unsuccessful. I am going to reverse my premium when it goes off. Never in my life have I been so disrespected and abused. You will hearing from my lawyer.

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Replies (3)
OUTsurance
OUTsurance's reply24 May 2024, 15:51
Official
Good afternoon Piet,

We acknowledge receipt of your complaint.

Our claims manager is looking into the matter and will contact you.

If you have already approached the Ombudsman, we are then not authorised to interact with you.

You will need approach their offices directly.

Regards,
The OUTsurance Team
PP
Piet P's update24 May 2024, 16:13
Reviewer Update
I am not holding my breath for someone to contact me. This is just delay tactic because now you investigating my complaint but my claim is still outstanding. How about you give what you stole.
PP
Piet P's update27 May 2024, 07:12
Reviewer Update
As I thought, you guys are ****mers, I will make sure everyone knows this. You miss treat your customers. Will never recommend this company ever. Customer service is non existent.