1 reviews | Active since Jan 2010
Outsurance - Appalling Service
My wife recently had an accident & the service offered by Outsurance and their approved panel beaters has been appalling.
The vehicle will be returned to the panel beaters for the 3rd time as they have either not fixed certain items, or the work that has been done is unsatisfactory. Outsurance has no quality process in place and you are therefore left to deal with the panel beaters by yourself.
This has cost time and money. Outsurance, this is a formal complaint and I would like something in writing indicating that this complaint has been acknowledge internally and a deadline as to when this matter is going to be resolved.
Good day,
Thank you for bringing this matter to our attention.
Marice from our client liaison department has contacted you to get the matter resolved. We contacted our service provider who will assess your vehicle and they will provide you with a courtesy vehicle once they have feedback. from the assessment.
We do apologise for the bad service delivery.
Thank you,
Kelvin
Good day,
Thank you for bringing this matter to our attention.
Marice from our client liaison department has contacted you to get the matter resolved. We contacted our service provider who will assess your vehicle and they will provide you with a courtesy vehicle once they have feedback. from the assessment.
We do apologise for the bad service delivery.
Thank you,
Kelvin