Outsurance App Issues & Lies!

Outsurance claims to have a free once-off emergency service as a benefit for non-clients. This is obviously to get more leads/sign-ups.

Last night, my vehicle broke down in the middle of the road, I downloaded the app, signed up and proceeded to request emergency service. The app was not working for some reason and gave me an error message "unable to complete request". Below this error message was a green button saying Call Outsurance.

I called Outsurance from that button within the app and spoke to a consultant who said they cannot assist me because the request did not come from the app. She persisted even though the app was a problem and not my fault at all. She then asked me to reboot my phone and try again. I restarted my phone and when I tried again, I received the same error. I had also tried from a friends phone who was in the car and we got the same error.

I called Outsurance back (again from the button within the app) and the consultant on the other end again told me that he cannot assist if the request does not come via the app. At this point, my phone was on 4% battery and about to die so I asked to speak to someone more senior. I was then put on hold and told that their supervisor was busy.

My phone eventually died leaving me stranded on the side of the road in the middle of the night and I had to flag down a tow-truck nearby.

If this is the kind of service received from Outsurance when the issue is clearly their app and not my fault as a potential client then I would HATE to be an actual client of theirs and to think I was actually considering taking out a policy with them especially because I am purchasing a new car and house. I am going to share this experience with my friends and family as well as colleagues and advise them to cancel their Outsurance policies if they don't want any trouble.

This was one of the worst experiences with an insurance company! Never again will I consider Outsurance and if you are reading this, you shouldn't either.