KH
Kevin H
1 reviews | Active since May 2020
21 Dec 2020, 13:01
Outsurance and there ***** claims department
Taken out household insurance from outsurance only to find that in order to cover any form of computer you need to have a second policy on the original household content taken out , nothing was explained and till today have still not recieved my contract stating what is covered and what is not covered .
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OUTsurance's replyOfficial
22 Dec 2020, 13:07Hello Kevin
We fully understand your disappointment.
Our claims manager discussed the reason for the rejection in detail. Accidental damage on contents is excluded, barring TV sets, glass and mirrors forming part of furniture.
Should a client wish to enjoy accidental cover for electronic computer equipment as well as cellphones, these items need to be specified on the OUT and About section.
Anje did have the sales call audited and it was confirmed the cover was offered, but you did not accept for this to be added for you.
We are arranging for the recording to be sent to you and are truly sorry about the outcome of your claim.
Regards
OUTsurance
We fully understand your disappointment.
Our claims manager discussed the reason for the rejection in detail. Accidental damage on contents is excluded, barring TV sets, glass and mirrors forming part of furniture.
Should a client wish to enjoy accidental cover for electronic computer equipment as well as cellphones, these items need to be specified on the OUT and About section.
Anje did have the sales call audited and it was confirmed the cover was offered, but you did not accept for this to be added for you.
We are arranging for the recording to be sent to you and are truly sorry about the outcome of your claim.
Regards
OUTsurance
OUTsurance's reply22 Dec 2020, 13:07
Official
Hello Kevin
We fully understand your disappointment.
Our claims manager discussed the reason for the rejection in detail. Accidental damage on contents is excluded, barring TV sets, glass and mirrors forming part of furniture.
Should a client wish to enjoy accidental cover for electronic computer equipment as well as cellphones, these items need to be specified on the OUT and About section.
Anje did have the sales call audited and it was confirmed the cover was offered, but you did not accept for this to be added for you.
We are arranging for the recording to be sent to you and are truly sorry about the outcome of your claim.
Regards
OUTsurance
We fully understand your disappointment.
Our claims manager discussed the reason for the rejection in detail. Accidental damage on contents is excluded, barring TV sets, glass and mirrors forming part of furniture.
Should a client wish to enjoy accidental cover for electronic computer equipment as well as cellphones, these items need to be specified on the OUT and About section.
Anje did have the sales call audited and it was confirmed the cover was offered, but you did not accept for this to be added for you.
We are arranging for the recording to be sent to you and are truly sorry about the outcome of your claim.
Regards
OUTsurance