MR
Muhammad R
1 reviews | Active since Jun 2022
20 Apr 2023, 10:39
Outsurance and PG glass - Atrocius client service
no assistance at all. Windscreen claim approved a month ago. PG glass apparentky cant get stock, its a VW Touran, not an exotic. NO assistance from outsurance or PG glass when calling to enquire on progress, in the meantime got two fines for the windscreen... Pathetically bad service, called Monday, was promised that they will get back to me on Tuesday, still nothing..... Will move to another insurer shortly.....
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OUTsurance's replyOfficial
25 Apr 2023, 12:19Good day Muhammad,
We don't blame you for sharing your dismay. The lack of feedback is unacceptable.
Further to our private response, we can confirm that Lloyd our claims manager contacted you to address your concerns. Unfortunately, as you mentioned, there is a shortage of stock. The stock is on back order and once PG Glass has stock, they will advise us. We will remain in touch with you until the matter has been finalised.
We do apologise for the inconvenience caused as a result.
Regards,
The OUTsurance Team
We don't blame you for sharing your dismay. The lack of feedback is unacceptable.
Further to our private response, we can confirm that Lloyd our claims manager contacted you to address your concerns. Unfortunately, as you mentioned, there is a shortage of stock. The stock is on back order and once PG Glass has stock, they will advise us. We will remain in touch with you until the matter has been finalised.
We do apologise for the inconvenience caused as a result.
Regards,
The OUTsurance Team
OUTsurance's reply25 Apr 2023, 12:19
Official
Good day Muhammad,
We don't blame you for sharing your dismay. The lack of feedback is unacceptable.
Further to our private response, we can confirm that Lloyd our claims manager contacted you to address your concerns. Unfortunately, as you mentioned, there is a shortage of stock. The stock is on back order and once PG Glass has stock, they will advise us. We will remain in touch with you until the matter has been finalised.
We do apologise for the inconvenience caused as a result.
Regards,
The OUTsurance Team
We don't blame you for sharing your dismay. The lack of feedback is unacceptable.
Further to our private response, we can confirm that Lloyd our claims manager contacted you to address your concerns. Unfortunately, as you mentioned, there is a shortage of stock. The stock is on back order and once PG Glass has stock, they will advise us. We will remain in touch with you until the matter has been finalised.
We do apologise for the inconvenience caused as a result.
Regards,
The OUTsurance Team