DP
Duran P
1 reviews | Active since Jun 2022
27 Jun 2022, 20:33
Outsurance and Partners
My wife and I logged a request #***. Geyser was replaced and next day a noise from pressure valve surfaced everyday till today whwn we use the hot water. Bad installation as manufacturer was out to review and fix bad connection to valve. The noise continued when they left. We called outsurance and they said they will contact DRM projects and its been 2 working days a weekend and today the 27th June no communication. Its been a month since geyser was replaced and outsurance has not communicated a open request. Very bad support and service from plumbers and outsurance
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
18 Jul 2022, 17:24Good afternoon Duran,
After receiving your complaint we referred your matter to our claims manager who assisted in resolving the matter.
We accept that the process was handled poorly and we appreciate your feedback.
We apologise for the inconvenience caused.
Regards,
OUTsurance
After receiving your complaint we referred your matter to our claims manager who assisted in resolving the matter.
We accept that the process was handled poorly and we appreciate your feedback.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply18 Jul 2022, 17:24
Official
Good afternoon Duran,
After receiving your complaint we referred your matter to our claims manager who assisted in resolving the matter.
We accept that the process was handled poorly and we appreciate your feedback.
We apologise for the inconvenience caused.
Regards,
OUTsurance
After receiving your complaint we referred your matter to our claims manager who assisted in resolving the matter.
We accept that the process was handled poorly and we appreciate your feedback.
We apologise for the inconvenience caused.
Regards,
OUTsurance