OUTSURANCE AND GLASFIT BEFORDVIEW: PATHETIC SERVICE

On Monday morning I have lodged a claim with Outsurance to have a windscreen repaired by Glasfit Bedfordview. It is Thursday evening and still NO call from Outsurance today to let me know what is happening after I tried to call Glasfit Bedfordview numerous times today - phone was just ringing. Even Glasfit's call centre couldn't get hold of them. I asked Outsurance again to refer me to someone else as the windscreen needs to be fixed before Friday 5 pm. Needless to say, Outsurance did not get back to me. It is 18:20 and I just got off the phone (3rd Outsurance operator I'm speaking to today) and now was referred to PG Glass BUT they cannot guarentee that the windscreen will be replaced by Friday afternoon. We are travelling to Limpopo on Saturday morning with a badly damaged windscreen. I am very disappointed in the poor service from Outsurance and hope they will consider getting rid of Glasfit!!