MK
Maria K
1 reviews | Active since Apr 2013
15 Mar 2021, 15:23
OUTSURANCE and DIGITAL EXPRIENCE MADNESS
I am utterly disgusted with the way my claim has been handled, Digital Experience have not delivered my new TV 4 days later, despite paying my excess, when I call I get the same excuse: 'we are having load shedding problem Lucretia Jacobs will call you back', I would like which load shedding schedule is that which lasts 4 days. Honestly it's not on. I think I need to move my policy from Outsurance. This is absurd!
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OUTsurance's replyOfficial
17 Mar 2021, 16:17Good afternoon Maria
Thank you for your feedback, which is naturally concerning to us.
Following the receipt of your complaint, we escalated the matter to our client liaison team. Vinolia has since been in contact with you to address your concerns and to offer our sincere apologies for the delay. This matter has also been address with our service provider.
We can confirm that your TV has now been delivered to you and the matter has been resolved.
We pride ourselves in awesome service and are sorry to see that this has not been your experience. You valuable feedback allows us the opportunity to continuously improve the service we offer to our clients.
Kind regards
OUTsurance
Thank you for your feedback, which is naturally concerning to us.
Following the receipt of your complaint, we escalated the matter to our client liaison team. Vinolia has since been in contact with you to address your concerns and to offer our sincere apologies for the delay. This matter has also been address with our service provider.
We can confirm that your TV has now been delivered to you and the matter has been resolved.
We pride ourselves in awesome service and are sorry to see that this has not been your experience. You valuable feedback allows us the opportunity to continuously improve the service we offer to our clients.
Kind regards
OUTsurance
OUTsurance's reply17 Mar 2021, 16:17
Official
Good afternoon Maria
Thank you for your feedback, which is naturally concerning to us.
Following the receipt of your complaint, we escalated the matter to our client liaison team. Vinolia has since been in contact with you to address your concerns and to offer our sincere apologies for the delay. This matter has also been address with our service provider.
We can confirm that your TV has now been delivered to you and the matter has been resolved.
We pride ourselves in awesome service and are sorry to see that this has not been your experience. You valuable feedback allows us the opportunity to continuously improve the service we offer to our clients.
Kind regards
OUTsurance
Thank you for your feedback, which is naturally concerning to us.
Following the receipt of your complaint, we escalated the matter to our client liaison team. Vinolia has since been in contact with you to address your concerns and to offer our sincere apologies for the delay. This matter has also been address with our service provider.
We can confirm that your TV has now been delivered to you and the matter has been resolved.
We pride ourselves in awesome service and are sorry to see that this has not been your experience. You valuable feedback allows us the opportunity to continuously improve the service we offer to our clients.
Kind regards
OUTsurance