Outsurance always gets something out

On the 29th of July a bakkie hit me solidly from behind. The tow truck guy called Outsurance and have them speak to me to put in my claim. At this time I was still in shock, this was my first accident and the lady that I was talking to pushed me into a corner and made me scared and thus the claim went through my insurance \\YOU\. She told me that if I do not claim\""