Outsurance - almost 5 Stars

We have been with outsurance now for a few years and have been completely impressed with all aspects. I would have given 6 stars but yesterday they notified me that our premium is going up by 18% from April. Since we have only had 1 claim 2 years ago which did not even affect our no claim bonus, I feel that it is completely unjustified and so I called their reviews department and spoke to a very impressive lady, Octavia. She did her best to explain the reasons for the dramatic increase, and in the end reduced the increase to 12%. Still way above inflation and more than I think is reasonable, but better than 18%. Octavia is highly recommended.