Outsurance all talk no action

I was in an accident with a Outsurance client o 20/8/21, in Tzaneen. I am the third party. I lodged a claim within 4days after the accident. Outsurance (Mathapelo Bokaba) contacted me soon afterwards. After sending back the required documents Outsurance made an offer to pay out the damages. I went and got a quotetasion in Tzaneen from a panel beater, but this quatasion amount was higher than the amount offered by Outsurance. I let Outsurance know about this. That is when the problems started. I explained that I am old and dont want to handle any money. I just wanted my car fixed. They can give me an adress of a panel beater and I will take my car there to be fixed. They can handle the payments. Outsurance supp**** me with a panelbeater name and adres....in Gauteng. Again i explained that that I am old and that i live in Tzaneen and would like to get my car fixed in Tzaneen. They supp**** me with another adres in Tzaneen, for a quotation. I took the car and finally got a repair quotation. On the 7th October, Isaac Mogwera told me that the money will be paid into my account so i can get the car fixed. Then all got quiet. No phone call to ask me if the money was received. No call to ask if my car have been fixed. Nothing. Up until today, my car have not been fixed and there was no payment made.

I am not a customer of Outsurance, and will never be one. I will not advise anyone to to do business with Outsurance if they can avoid it. The level of incompetence I encountered can perhaps be matched by out great country's ruling party.. perhaps.