DA
Darryn A
1 reviews | Active since Oct 2021
19 Oct 2021, 13:29
Outsurance - All out of customer service
I barely ever use my insurance and have never missed a payment after years with this provider. Yesterday I requested a call back, the lady could barely understand or speak English. She dropped the line and still hasn't called me back. Best part was that I could not request another call via the app as I only get one chance lol? Disgusting service. How difficult is it to call your (long term) clients. Definitely looking for another provider. I think I'll probably go back to miway - at least they have the decency to call and not leave clients hanging.
Funny thing is that in the past I use to get service surveys. You are very lucky your reps were clever enough to not send one yesterday.
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Darryn A's updateReviewer Update
19 Oct 2021, 16:17No need to contact me. How about looking into why the customer service lady was so extremely poor at what should have been a very simple process. I mean all she had to do was call, get my address and send someone. I feel sorry for anyone else who would have to deal with her. It's unfortunate that this experience has changed my overall impression on the service you provide.
DA
Darryn A's update19 Oct 2021, 16:17
Reviewer Update
No need to contact me. How about looking into why the customer service lady was so extremely poor at what should have been a very simple process. I mean all she had to do was call, get my address and send someone. I feel sorry for anyone else who would have to deal with her. It's unfortunate that this experience has changed my overall impression on the service you provide.
OUTsurance's replyOfficial
19 Oct 2021, 16:35Good afternoon Darryn A,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Ethel has been in contact with you and informed you that upon listening to the calls, she picked up that Refiloe had called you back on an incorrect number even after you provided your cellphone number. She also discussed with you that the service you received was poor and we could have done better.
The service level transgressions will be addressed with Refiloe in an effort to prevent this from happening again.
We apologise for the inconvenience and frustration caused.
Kind regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Ethel has been in contact with you and informed you that upon listening to the calls, she picked up that Refiloe had called you back on an incorrect number even after you provided your cellphone number. She also discussed with you that the service you received was poor and we could have done better.
The service level transgressions will be addressed with Refiloe in an effort to prevent this from happening again.
We apologise for the inconvenience and frustration caused.
Kind regards,
OUTsurance
OUTsurance's reply19 Oct 2021, 16:35
Official
Good afternoon Darryn A,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Ethel has been in contact with you and informed you that upon listening to the calls, she picked up that Refiloe had called you back on an incorrect number even after you provided your cellphone number. She also discussed with you that the service you received was poor and we could have done better.
The service level transgressions will be addressed with Refiloe in an effort to prevent this from happening again.
We apologise for the inconvenience and frustration caused.
Kind regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Ethel has been in contact with you and informed you that upon listening to the calls, she picked up that Refiloe had called you back on an incorrect number even after you provided your cellphone number. She also discussed with you that the service you received was poor and we could have done better.
The service level transgressions will be addressed with Refiloe in an effort to prevent this from happening again.
We apologise for the inconvenience and frustration caused.
Kind regards,
OUTsurance