OUTsurance all noise!!

28 October 2024 OUTsurance all noise!! On Monday 21st October I accepted a quote from OUTsurance (“Out”) for my motor vehicle after a number of lengthy telephone calls. The agent said Out offered Matrix tracking/immobilizer free installation and if I accepted Matrix and then my premium would reduce. The agent said I would receive contact to arrange for the installation I’m not sure from whom. I received confirmation SMS for the policy and an additional SMS to have the vehicle inspected. I have since received a few SMS none of which are in reference to the Matrix installation! I have since received a few other unnecessary SMS – as I recall I said I don’t wish to receive promotional or marketing communication! I have also received 6 emails but none relating to the Matrix installation. Ironically the most recent email was instructions on how to upload my tracking/immobilizer certificate – I little ironic! Of the emails I received was an email from an agent “Bile” referencing a telephone discussion which we never had. I sent an email to Bile on 25 October re. the Matrix installation but without any response. I sent a follow up email on the 28th without any response again ironically I received an automated email to upload the certificate for the tracking/immobilizer. I am disappointed to say the least – really poor service