Outsurance again on its usual delay tactics

<p>I am still waiting for Outsurance to make claim payment after the Ombudsman has rule in my favour for a case that dragged from last year May 2015. The payment was supposed to be made yesterday as per Outsurance (Roshnee) but to date nothing has been done. Instead I am getting annoying phone calls from Outsurance of which some do not make sense. Yesterday Roshnee confirmed the banking details where the payment will be made. Today I get a phone call from a gentleman (Genny - something like that) request a different bank account to pay the claim. Does this mean that for every claim that Outsurance pays, a client needs to open a new bank account so that they can make the payment? The monthly premiums went through the same bank account that Roshnee confirmed and today I am told that bank account cannot be used. Is Outsurance running short of cashflow to pay out claims hence they repudiate so many claims. Are you waiting for month-end so that other members can pay their premiums and that money will be used to pay out for claims? I mean really, Outsurance? You stripped me off my confidentiality to get this claim up to this stage. Sleepless nights I went through to respond to your allegations which made the claim payment to dragged for one year and three months. This is ridiculous. Please can someone attend to this so that we resolve this matter by today, otherwise I will revert to the Ombudsman again since this is the only place you listen to.</p>