ER
Estia R
1 reviews | Active since Aug 2020
19 Aug 2026, 12:10
Outsurance admin sucks!!
I phoned Outsurance told them a few times I am unable to answer the phone at work - I am the telephonist. I arranged the payment to debited on the 15th. Money was in bank. Policy was cancelled this morning -why I sitill do not know. My husband phoned them - he must be contacted always I asked and they do not adhere. He reinstated the policy but I am very eager to move insurance. Unhappy Outsurance!!!!
Helpful (0)
Replies (6)0
Replies (6)
OUTsurance's replyOfficial
19 Aug 2026, 12:22Hello Estia
We are very sorry to see the poiicy was cancelled and did not adhere to your previous requests to contact your husband, given your time constraints.
We are looking into the matter and will contact your husband with proper feedback.
Regards
The OUTsurance Team
We are very sorry to see the poiicy was cancelled and did not adhere to your previous requests to contact your husband, given your time constraints.
We are looking into the matter and will contact your husband with proper feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply19 Aug 2026, 12:22
Official
Hello Estia
We are very sorry to see the poiicy was cancelled and did not adhere to your previous requests to contact your husband, given your time constraints.
We are looking into the matter and will contact your husband with proper feedback.
Regards
The OUTsurance Team
We are very sorry to see the poiicy was cancelled and did not adhere to your previous requests to contact your husband, given your time constraints.
We are looking into the matter and will contact your husband with proper feedback.
Regards
The OUTsurance Team
Best regards,
ER
Estia R's updateReviewer Update
19 Aug 2026, 12:23The policy was reinstanted - my husband spoke to Outsurance. But your admin is really not up to date.
ER
Estia R's update19 Aug 2026, 12:23
Reviewer Update
The policy was reinstanted - my husband spoke to Outsurance. But your admin is really not up to date.
OUTsurance's replyOfficial
19 Aug 2026, 12:41We know the policy was reinstated, but cannot ignore what gave rise to the cancellation and disregarding your request to contact your husband in stead.
Regarda
The OUTsurance Team
Regarda
The OUTsurance Team
Best regards,
OUTsurance's reply19 Aug 2026, 12:41
Official
We know the policy was reinstated, but cannot ignore what gave rise to the cancellation and disregarding your request to contact your husband in stead.
Regarda
The OUTsurance Team
Regarda
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
20 Aug 2026, 14:19Hello Estia
We again wish to apologise for the calls you received from our call centre, although your husband was noted as the contacted person.
We received confirmation from our client care manager, confirming your request was not adhered to and we discussed the service concern internally.
Regards
The OUTsurance Team
We again wish to apologise for the calls you received from our call centre, although your husband was noted as the contacted person.
We received confirmation from our client care manager, confirming your request was not adhered to and we discussed the service concern internally.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply20 Aug 2026, 14:19
Official
Hello Estia
We again wish to apologise for the calls you received from our call centre, although your husband was noted as the contacted person.
We received confirmation from our client care manager, confirming your request was not adhered to and we discussed the service concern internally.
Regards
The OUTsurance Team
We again wish to apologise for the calls you received from our call centre, although your husband was noted as the contacted person.
We received confirmation from our client care manager, confirming your request was not adhered to and we discussed the service concern internally.
Regards
The OUTsurance Team
Best regards,
ER
Estia R's updateReviewer Update
21 Aug 2026, 11:11OUTSURANCE - still my premium that were supposed to go off 20th did not go off. Still OUTSURANCE is phoning me in stead of my husband. Nothing has been resolved. If this is not fixed by the end of business hours today I will move to another insurer. This is really bad service!
ER
Estia R's update21 Aug 2026, 11:11
Reviewer Update
OUTSURANCE - still my premium that were supposed to go off 20th did not go off. Still OUTSURANCE is phoning me in stead of my husband. Nothing has been resolved. If this is not fixed by the end of business hours today I will move to another insurer. This is really bad service!
OUTsurance's replyOfficial
24 Aug 2026, 12:31Hello Estia.
Following your review and our interaction that followed, we again wish to apologise for the unwelcome calls made to your number as well.
You confirmed the policy had since been reinstated. The premium was offered but returned as unpaid. The scheduled resubmission has now been removed and cover start date is now scheduled for 1 September as per your agreement.
Regards
The OUTsurance Team
Following your review and our interaction that followed, we again wish to apologise for the unwelcome calls made to your number as well.
You confirmed the policy had since been reinstated. The premium was offered but returned as unpaid. The scheduled resubmission has now been removed and cover start date is now scheduled for 1 September as per your agreement.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply24 Aug 2026, 12:31
Official
Hello Estia.
Following your review and our interaction that followed, we again wish to apologise for the unwelcome calls made to your number as well.
You confirmed the policy had since been reinstated. The premium was offered but returned as unpaid. The scheduled resubmission has now been removed and cover start date is now scheduled for 1 September as per your agreement.
Regards
The OUTsurance Team
Following your review and our interaction that followed, we again wish to apologise for the unwelcome calls made to your number as well.
You confirmed the policy had since been reinstated. The premium was offered but returned as unpaid. The scheduled resubmission has now been removed and cover start date is now scheduled for 1 September as per your agreement.
Regards
The OUTsurance Team
Best regards,