AA
Ayesha A

1 reviews | Active since Jun 2014

01 May 2017, 09:44

Outsurance accuss people of inherently being *****s

<p>I have been with Outsurance for more than 10 years. Today I called to insure my newly acquired vehicle which will be collected tomorrow. Their policy says that until u take your car for inspection...which u given 48 hours to do...you are not covered theft or hi-jacking. On asking whybrid we not covered they say because we could be lying and not picking up a car and then claim theft. I indicated that they can verify that we collected the car through the dealer....through monies we pay for the car etc. Nope sorry effectively they saying we don't trust U , u possible a **** and *****......until u can prove otherwise. I am disgusted at this ....most companies would say u insured for only 48hrs....post that u at risk. I am busy now moving all my property and cars away from them. </p>

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Replies (1)
OUTsurance
OUTsurance's reply05 May 2017, 15:32
Official

Hello Adam01

You have our sincere apologies for the lack of assistance and poor impression you were left with.

Our client care manager, Fairbridge tried to reach you and will discuss your concerns once he has made successful contact.

Thank you for bringing the matter to our attention.

Regards

Dinky