1 reviews | Active since Apr 2013
OUTSURANCE ACCEPTS BLATANT LIES!
2 Months ago my daughter was driven into by a young man who skipped the red traffic light. This was witnessed, caught on camera and admission of guilt by the non-designated driver of the vehicle. The owner of the car is an Outsurance customer. After 2 months!!! of being without a vehicle, Outsurance simply emails to say: Please note this matter is refuted on our side. That means that our client confirmed that the robot was red for you when you crossed the intersection. Despite ALL evidence to the contrary. We have only the driver's contact number, not the owner, and of course NOBODY answers the phone. This is appalling that Outsurance accepts a blatant lie from their client. I will never recommend Outsurance to anybody, EVER!
Good day Saskiamo,
Thank you for bringing this matter to our attention.
Shelton our Legal Manager was in contact with your daughter. He discussed the merits of the claim in detail. He informed your daughter to get a quotation for the damages. Your daughter has informed him that she is waiting for the mechanics assessment.
We apologise for the manner in which the claim was handled.
Thank you,
Kelvin
Good day Saskiamo,
Thank you for bringing this matter to our attention.
Shelton our Legal Manager was in contact with your daughter. He discussed the merits of the claim in detail. He informed your daughter to get a quotation for the damages. Your daughter has informed him that she is waiting for the mechanics assessment.
We apologise for the manner in which the claim was handled.
Thank you,
Kelvin