SG
Shivolin G
1 reviews | Active since Oct 2021
20 Oct 2021, 10:16
OUTSURANCE - Absolute pathetic "system" of charging loyal customers.
My car was insured by a family member with Outsurance for a few years. Upon taking it onto my profile, the premiums instantly went up by R600. From R1000pm to R1600pm. That is ridiculous. Discovery quoted me R912 for the same cover so when i told Outsurance I am taking my business to Discovery then all of a sudden they could offer me R850. LOL what a joke! An absolute damn ****. Outsurance is pathetic. They are supposed to give us the best quote possible, yet we as loyal customers are being charged double what is fair. I hope their "system" of quoting premiums is shown as what is someday, which is a software to participate in day-light ******* and ******* their customers.
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OUTsurance's replyOfficial
22 Oct 2021, 14:14Good day Shivolin,
Thank you for giving us an opportunity to look into the matter.
Mandi our retentions manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business. It's worth pointing out that no single insurer will be the cheapest for every single client as risk models differ between insurers.
Thank you for giving us an opportunity to look into the matter.
Mandi our retentions manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business. It's worth pointing out that no single insurer will be the cheapest for every single client as risk models differ between insurers.
Regards,
OUTsurance
OUTsurance's reply22 Oct 2021, 14:14
Official
Good day Shivolin,
Thank you for giving us an opportunity to look into the matter.
Mandi our retentions manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business. It's worth pointing out that no single insurer will be the cheapest for every single client as risk models differ between insurers.
Thank you for giving us an opportunity to look into the matter.
Mandi our retentions manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business. It's worth pointing out that no single insurer will be the cheapest for every single client as risk models differ between insurers.
Regards,
OUTsurance
SG
Shivolin G's updateReviewer Update
25 Oct 2021, 11:52Your response is appreciated, however, as you've mentioned in certain cases premiums are amended. That should not be the case. Every client, whether old or new should be given the best possible quote. I was quoted R1600 for my profile, a day later when I decided to leave OUTsurance, I was called up and given a quote of R800. That is half the price of the initial quote, Which should have been given to me at first, not only given after I decide to take my business elsewhere. There is no valid reason you or anyone at OUTsurance can have for that except for the reality which is exploitation of customers by hiding behind the "variety of factors" being used!
SG
Shivolin G's update25 Oct 2021, 11:52
Reviewer Update
Your response is appreciated, however, as you've mentioned in certain cases premiums are amended. That should not be the case. Every client, whether old or new should be given the best possible quote. I was quoted R1600 for my profile, a day later when I decided to leave OUTsurance, I was called up and given a quote of R800. That is half the price of the initial quote, Which should have been given to me at first, not only given after I decide to take my business elsewhere. There is no valid reason you or anyone at OUTsurance can have for that except for the reality which is exploitation of customers by hiding behind the "variety of factors" being used!