TL
Thabiso L

1 reviews | Active since Mar 2021

24 Aug 2021, 16:33

OUTSURANCE A ****

Please be very careful of what outsurance is selling you when advertising their premiums from their ads on tv.

On the 05/08/2021 I was involved in an accident and informed my insurance on the accident scene.

I was then told by the insurance that they cannot assist as I am on a limited cover.

The shock on me and also thinking the nerves from outsurance ?

I asked myself how can they do this to me?

I was paying them R800.01 on my monthly premium but according to outsurance that covers for a limited cover which covers theft and hijacking.

I then requested for them to roughly estimate how much I could be paying if I was paying for the comprehensive cover that I thought I had signed up for with them.

The consultant's response was that my comprehensive cover will cost me R2822!!!!!! I just couldn't believe what she had told me and mind you my car it a paid up car from 2012 ,Hyundai i20 ?I then asked how much does a person who drives a BMW,MERCEDES OR AUDI PAY?I was not answered and did a bit of my research on their current clients.The ones who drive Mercedes and I was surprised they pay around R1800 to R2200 ?I then asked myself how was my premium calculated kanti???

I have decided to take this to the Ombud for further investigation .

I am very disappointed at their services and I will never ever join them again whether for home insurance,car,etc and doubt my friends,colleagues and family will ever use them after what they have put me through.

Again and Again I will never be ashamed to tell people that what outsurance is selling on their adverts is a BIG FAT LIE.

OUTSURANCE IS A ****!!!!!!!!!

Stay as far away from them

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Replies (1)
OUTsurance
OUTsurance's reply25 Aug 2021, 10:13
Official
Good morning Thabiso,

We acknowledge receipt of your complaint.

We are sorry to hear that your experience with us has not met your expectation.

We did refer the matter to the relevant department manager who audited the sales call, and we can can confirm that cover was accepted.

We did send you the call recordings, as per your request, and you have confirmed receipt. 

All our premiums are risk profile dependent and include a variety of factors, so premiums will vary.
We are sorry that we could not offer you a better premium at this point.

While we would love to regain your trust, we understand how frustrated you must be. 

We apologise for the inconvenience caused.

Regards,
OUTsurance