Outsurance a ripoff

Outsurance has now forced me to take my issue to social media as I am getting nothing but the good old fashioned run around from them.I cancelled my insurance with them and voiced my opinion on the quote I recieved for my property via FNB who uses Outsurance as their default insurer,(an issue I will be taking up with FNB,as I can not believe an finacial institute as large as them would do business with such an ************ business,in my opinion).Everytime I call in to their call centre,i get passed to a supervisor who will call me bavk or listen to the voice recordings and revert back,which never happens.Trie to form ,my account was debited on the 01/12/18 after I cancelled my vehicle insurance with these bafoons,I called in,got the usual run around and was eventually put through to a cancellation consultant.after explaining everything to him,a story I have shared with EVERYONE i have spoken to at the company,the gentleman assured me that he would get clearence from his nanager and ensure. That 1 my insurance would be cancelled and 2my money would be refunded within 24 hours.Needless to say I am still waiting on a refund for the funds that they took out of my account AFTER I cancelled my policy and now am considering legal action or referring this matter to the Ombidsman for resolution.Outsurance has proven to be the worse insurance company I have ever had the misfortune of dealing with and as a footnote,Budget has quoted me nearly half the premium and excess!Needless to say Outsurance "strive to make your experience Awesome", but turned out to be just another racket .I shudder to think how many other people they take money from after the cancellation and never bother or even realise they have been **********!