Outsurance a No-No!

<p>I had an accident with my BMW X6 in October 2016. The claim was approved only a week after the accident.</p> <p>My car was then sent to an Outsurance approved repair centre who claimed a repair period of 3 weeks. During the repair period (the front suspension and body work were "fixed") the repair centre did not connect the engine oil pipe and the starter motor and engine seized and the battery was ****aged beyond repair.</p> <p>I then insisted that my car be sent to Northcliff BMW for the repairs.</p> <p>Only in February, Outsurance authorised the engine replacement and further repairs. I only got my car back the end of June 2017 when I found various items still wrong.</p> <p>After more and further communication with Outsurance, the accessing manager bluntly refused that Outsurance would be responsible for the final fixing of my car. I also requested a meeting with the Outsurance manager and assesor at Northcliff BMW wich was again refused!!</p> <p>(The assesor claimed that the faults were due to wear and tear. DOES HE NOT KNOW THAT I DID NOT HAVE THE CAR FOR 9 MONTHS???) </p> <p>It is evident that Outsurance only want to get premium payments the end of each month but when it comes to really sorting out probelms (which was 100% due to the s**** levels of their selected repair centre), they are not at all interested!</p>