Outsurance a nightmare to deal with

I cannot recommend Outsurance. It seems every time I need something from the call center it is not resolved. We have a business and a personal policy with outsurance and have queries open on both of them. I called in to get a quote for our home owners insurance. The agent is asking me to tell them the replacement value of all our window. What is the replacement value of our house, etc etc etc. and then they say that if the valuation is not correct we will not be covered. How am I whom, is not a builder supposed to accurately know this information. Standard Bank sent a qualified assessor out to our premises who has experience. I asked for a supervisor and spoke to Alison who said that she would find out if they can send out an assessor. I never heard from Alison again, so I called in again and spoke to another agent who tried to be helpful but once again I was stumped with the questions and she promised she would see if an assessor could be sent to us, but once again to come back to me but still no one has. In total I was on the phone for close on two hours and we still do not have a quote. On the other policy I let outsurance know a very long time ago that we now have no alarm anymore and the premium was increased and in 2018 also let them know that we want to insure our contents without the beams and the premium was increased by about R50 but none of this was captured on our policy. I also found that the policy said that we had burglar bars on all opening windows but I would never have said that as it is not true. Trying to get ones issues sorted out by the call center is near impossible and whenever I have to speak to an agent my blood boils. It is time that I start looking for other cover for our insurance needs.