RH
Robert Harrison-White

1 reviews | Active since Jan 2012

18 Apr 2025, 12:58

OUTsurance a disgrace

Up till today 18 April 2025 i used to rate Outsurance highly for their fair insurance pricing and service - having been insured with them for over 10 years. My policy costs me several thousands per month However today i received a financially unacceptable bombshell email for their annual increases Having just persuaded my wife in March to move her insurance from Momemtum to Outsurance and having gone over my whole policy with OUTsurance last month i am absolutely gob-smacked They have increased my car insurance by 30% and 42% respectively for 2 old cars - increased my house-owners which i just raised in March to 4M by 57% and my Out and About which i just added new articles in March - by 42%. This is absolutely preposterous If this is their modus operandi to send you such a questionable email just before the long Easter weekend when they know you cannot contact anyone in this regard - then i am inclined to look elsewhere My advice is be very careful with Outsurance - do not believe their propaganda publicity TV adverti*****ts etc about how much cheaper they are than other insurances - this situation s nothing short of devious and not above board - increasing policy payments between 30-57% - a total disgrace Do not trust anything they tell you telephonically - obviously!! They have lost my respect and probable clientage - lets see when they eventually returned to work - hoping no doubt to pocket my 57% policy increases - which they will not get I can assure you

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Replies (1)
OUTsurance
OUTsurance's reply30 Apr 2025, 15:36
Official
Good day Robert,

We understand that receiving an annual increase comes as a disappointment. 

There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. We can confirm that our client services manager, Trish, addressed your concerns regarding the rerate and she reviewed your premium. You were happy with the new rerated premium. 

Apologies for the disappointment.

Regards,
The OUTsurance Team