Outsurance a bunch of *******!

Service at Outsurance is pathetic. A quote from them may 'beat your current insurance' but in the end a complete waste of money!

I've recently been in an accident. A car sped through a red robot and drove straight into me. I have an independent witness to verify.

We immediately notified them, they authorised a tow truck. The next day we submitted a claim.

They are offering us the insured amount (in this case the retail) or the car and the salvage amount. This is due to the assessor's report. The report states that the car should not be deregistered but it is not feesible to fix it.

The quote we received from Outsurance is below the insured amount of the car. Our policy states that if the repair value exceeds the insured amount the car will be written off. Which in this case it does not.

However, Outsurance is refusing to acknowledge our objection to their offer based on our policy. They are trying to bully us into accepting what they say even though it is wrong and not what we are paying for.

They may seem like the better insurance company but trust me, the service is putrid. They do not care about their clients, a bunch of ****s who are not willing to listen to what is right. Or attend to the needs and concerns of their clients. We are being ignored and dismissed!

Not forgetting... The two front tyres of my car were completely fine and undamaged at the scene of the accident. I have several pictures to prove this. The car now parked at the FirstHelp premises (authorised and approved by Outsurance) has two damaged front tyres. This has been put on the assessors report and is been quoted for repairs. Whatever happened from the time the car was towed from the accident scene till it was parked, is a mystery. Their tow trucks are just as big ******* as they are!

Will highly not recommend Outsurance. In the case of an accident, they are unhelpful and untruthful.