1 reviews | Active since Dec 2019
Outsurance
HI good Day I am really disappointed with out surance When the consultant took down my details they put on the documents that I had insurance for 5 years when I never had insurance before, and they quoted me 897,it took other insurance company to pick up the mistake and when I phoned out surance again they updated my policy and the and they told me that they will review my policy witch no consultant called me back on the 30th I received my invoice amount of R1400. I phoned them yesterday and today and had told they me they had spoken to the sales consultants manager to listen to the recoding 2 yesterday and today has gone and this matter is not yet resolved. This is really disappointing and I will be canceling my insurance with you'll you'll don't deserve any starts.
Thank you for your feedback. We know you will appreciate the concern it raised with us.
Our client care manager made contact with you and discussed the call will be audited.
It is imperative for all advisors to provide correct advice and obtain correct information.
The call has since been audited.
Our advisor did ask you about your own insurance history, which you advised us you did not have at the time. We do however consider being covered on another policy and being a regular driver on the other policy, According to information you provided, our advisor did capture the detail correctly.
Our client care manager will contact you and discuss the detail with you.
We are sorry about the huge misunderstanding.
Regards
OUTsurance
Thank you for your feedback. We know you will appreciate the concern it raised with us.
Our client care manager made contact with you and discussed the call will be audited.
It is imperative for all advisors to provide correct advice and obtain correct information.
The call has since been audited.
Our advisor did ask you about your own insurance history, which you advised us you did not have at the time. We do however consider being covered on another policy and being a regular driver on the other policy, According to information you provided, our advisor did capture the detail correctly.
Our client care manager will contact you and discuss the detail with you.
We are sorry about the huge misunderstanding.
Regards
OUTsurance