Outsurance ****

I am very disappointed with outsurance. I had an accident in November last year, the panel beaters they sent me to did a horrible job. I spoke to Rose at Outsurance who said I should go back to this panel beater as per their rules ( which I have never been notified about before), I chose not to do this as I am already not satisfied with their service and do not want the car to come back with more problems again. Rose promised that if I do the wheel alignment at a different place I would be reimbursed, outsurance has now refused to reimburse me after I sent all the reports and receipts as per my agreement with Rose, I was not even given this feedback until I was irate and followed up. Upon experiencing more problems I contacted Outsurance again, they have not assisted me since December last year, they have been giving me the run around all this time, one moment I’m told this Rose is busy, the next I’m told she’s on leave, and have to wait for her, she has taken leave twice while I have to wait for her because my case is not even transferred to a different person.Last week they said they would send an on the road assessor, this assessor did not pitch to the appointment, again I was very patient, I have now been called by the first panel beaters to come through, apparently outsurance asked them to contact me when this is not what we agreed on, clearly client satisfaction is not that important at this company. All I asked for was for them to tell me if they are not willing to assist so that I can cancel, but they come with stories as if I will be assisted. They do not reply to emails, whenever I call I have to speak to a new person and explain my story again, it has been over a month and I’m paying insurance for a parked car.

I do not know if this is how they treat clients in general or if it’s just taking advantage of a young female.