Outsurance

Hi I had a simple claim my geyser burst. 2weeks later I am still struggling to get it sorted from outsurance. I had to make about 50 calls from my side because they just don't come back or return your calls. The contractors they use is totally ***********. Outsurance had 4 contractors by me and a geyser is still not completed. The prices we pay for insurance is insane and the reason for this is the incompetence of outsurance and there contractors. The first contractor they send out came their drained the hot water from the geyser cut the pipes and then tell me he can't do the work waiting outsurance approval. Why do all this if you can't do the work. The second one had to be there at 8 the next morning but only got there at 14.00. Started to replace the geyser when they finished the geyser was not working they informed me they don't know how the sollar system works. Again I had to get hold of outsurance and they told me they will send out a specialist to give a report and repair. The contractor send outsurance the report and a quote. When he arrived he tried to bypass stuff and didn't have a idea what he was doing. He also didn't have any of the things he quoted for with him. He then got the support in from other contractors that decided to replace a fully functional controller with a new one. They blew the battery charger and left. This is all ridiculous cost we will have to pay. No the best part is outsurance tell me to get my own contractors to do the repais for what did I pay them for