RH
Riyaz H
1 reviews | Active since Jul 2022
28 Jul 2022, 14:23
OUTsurance
Pathetic service . After waiting 3 weeks to settle my claim they claimed that my rims were after market and not factory fitted. I had to run around to the Mercedes’ Dealership to verify that the rims were factory fitted. All they could have done was verify from my vin number , which they had, was to ascertain the specifications for my vehicle. Will definitely not recommend OUTsurance .The old adage that insurance companies would do anything to repudiate a claim is so true as OUTsurance management has proved. Have moved my business policy to Miway. What a breath of fresh air dealing with a company that not only have provided me with a better rate but personal service. Not just another number as OUTsurance treats their clients
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
29 Jul 2022, 09:29Hello Riayz
We are truly sorry the validation process of your claim was so taxing. A letter of apology had been sent to you.
Our broker manager, Chantal has since been in contact with you. Your concerns were discussed. Chantal will however revert with proper feedback on an outstanding enquiry regarding the usage of the vehicle as well as ensuring the rejection letter is sent to you.
Since the incident dates on the damage caused to the rims were different, we needed to capture separate claims, and this caused you to withdraw the claims.
We are naturally disappointed to know you are no longer a client of ours, and wish you all the best.
Regards
OUTsurance
We are truly sorry the validation process of your claim was so taxing. A letter of apology had been sent to you.
Our broker manager, Chantal has since been in contact with you. Your concerns were discussed. Chantal will however revert with proper feedback on an outstanding enquiry regarding the usage of the vehicle as well as ensuring the rejection letter is sent to you.
Since the incident dates on the damage caused to the rims were different, we needed to capture separate claims, and this caused you to withdraw the claims.
We are naturally disappointed to know you are no longer a client of ours, and wish you all the best.
Regards
OUTsurance
OUTsurance's reply29 Jul 2022, 09:29
Official
Hello Riayz
We are truly sorry the validation process of your claim was so taxing. A letter of apology had been sent to you.
Our broker manager, Chantal has since been in contact with you. Your concerns were discussed. Chantal will however revert with proper feedback on an outstanding enquiry regarding the usage of the vehicle as well as ensuring the rejection letter is sent to you.
Since the incident dates on the damage caused to the rims were different, we needed to capture separate claims, and this caused you to withdraw the claims.
We are naturally disappointed to know you are no longer a client of ours, and wish you all the best.
Regards
OUTsurance
We are truly sorry the validation process of your claim was so taxing. A letter of apology had been sent to you.
Our broker manager, Chantal has since been in contact with you. Your concerns were discussed. Chantal will however revert with proper feedback on an outstanding enquiry regarding the usage of the vehicle as well as ensuring the rejection letter is sent to you.
Since the incident dates on the damage caused to the rims were different, we needed to capture separate claims, and this caused you to withdraw the claims.
We are naturally disappointed to know you are no longer a client of ours, and wish you all the best.
Regards
OUTsurance
RH
Riyaz H's updateReviewer Update
29 Jul 2022, 14:10Thank you for the letter of apology. I trust that Chantal will investigate this matter and keep me informed as to how they will resolve this to my satisfaction. Keeping my fingers crossed that this will be resolved amicably to both parties and restore my faith in OUTsurance of which I have been a client of over 5 years. Regards
RH
Riyaz H's update29 Jul 2022, 14:10
Reviewer Update
Thank you for the letter of apology. I trust that Chantal will investigate this matter and keep me informed as to how they will resolve this to my satisfaction. Keeping my fingers crossed that this will be resolved amicably to both parties and restore my faith in OUTsurance of which I have been a client of over 5 years. Regards
OUTsurance's replyOfficial
17 Aug 2022, 14:21Hello Riayz
Further to our private communication, we confirm our claims manager as well as assessing manager had discussions with you. It was again discussed why separate claims needed to have been captured, as incident dates were all different.
We discussed betterment with you and discussed our payment we now made to your account. We understand this amount is only a percentage of the total value, but thank you for your understanding.
Regards
OUTsurance
Further to our private communication, we confirm our claims manager as well as assessing manager had discussions with you. It was again discussed why separate claims needed to have been captured, as incident dates were all different.
We discussed betterment with you and discussed our payment we now made to your account. We understand this amount is only a percentage of the total value, but thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply17 Aug 2022, 14:21
Official
Hello Riayz
Further to our private communication, we confirm our claims manager as well as assessing manager had discussions with you. It was again discussed why separate claims needed to have been captured, as incident dates were all different.
We discussed betterment with you and discussed our payment we now made to your account. We understand this amount is only a percentage of the total value, but thank you for your understanding.
Regards
OUTsurance
Further to our private communication, we confirm our claims manager as well as assessing manager had discussions with you. It was again discussed why separate claims needed to have been captured, as incident dates were all different.
We discussed betterment with you and discussed our payment we now made to your account. We understand this amount is only a percentage of the total value, but thank you for your understanding.
Regards
OUTsurance