FS
Freda S

1 reviews | Active since Jul 2017

31 Jul 2017, 08:20

OUTSURANCE

<p>Claim ********** 23. I was parked in the parking area and one of Outsurances clients bumed into my car. I submitted the claim form on 6 June 2017 and still no feedback regaring when the repairs will be done. I keep on phoning Flo Thidi ( ********** ) that is handeling the case and every week I must phone her back the next week and then it is the same story. How long is this going to go on? I phone the your client to request him to phone her because she said that she can't get hold of him. He phone me back Friday 28 July 2017 and said that Flo would phone me back the same afternoon. No phone call received.</p>

0
Replies (1)
OUTsurance
OUTsurance's reply02 Aug 2017, 11:43
Official

Hello randridge

You are not being unreasonable at all.

Our liability claims manager, Elizna contacted you with an apology for the poor manner in which your 3rd party claim was handled.

We are in the process of finalising the claim for you and thank you for accepting our apologies.

Regards

Dinky

.

Best regards,