FG
Freddie G
1 reviews | Active since Jan 2020
15 Feb 2021, 02:20
Outsurance
I had lightning damage 10 days ago. Serious items are urgently needed like my borehole pump, motor gates motors, alarm system, camera system computers, TV and nothing is happening. When you call them, all you get is empty promises, they are no good at all
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OUTsurance's replyOfficial
17 Feb 2021, 12:41Good afternoon Freddie
We know you will appreciate our concern for the service you have described.
Following receipt of your complaint, we immediately escalated the matter to our claims management team who have advised that we have offered you a settlement to replace the the damaged items you have mention above - which you have accepted.
We are sorry for that the service provided in finalising your claim has disappointed you. We pride ourselves on Awesome service and are sorry to see that this has not been your experience.
Regards
OUTsurance
We know you will appreciate our concern for the service you have described.
Following receipt of your complaint, we immediately escalated the matter to our claims management team who have advised that we have offered you a settlement to replace the the damaged items you have mention above - which you have accepted.
We are sorry for that the service provided in finalising your claim has disappointed you. We pride ourselves on Awesome service and are sorry to see that this has not been your experience.
Regards
OUTsurance
OUTsurance's reply17 Feb 2021, 12:41
Official
Good afternoon Freddie
We know you will appreciate our concern for the service you have described.
Following receipt of your complaint, we immediately escalated the matter to our claims management team who have advised that we have offered you a settlement to replace the the damaged items you have mention above - which you have accepted.
We are sorry for that the service provided in finalising your claim has disappointed you. We pride ourselves on Awesome service and are sorry to see that this has not been your experience.
Regards
OUTsurance
We know you will appreciate our concern for the service you have described.
Following receipt of your complaint, we immediately escalated the matter to our claims management team who have advised that we have offered you a settlement to replace the the damaged items you have mention above - which you have accepted.
We are sorry for that the service provided in finalising your claim has disappointed you. We pride ourselves on Awesome service and are sorry to see that this has not been your experience.
Regards
OUTsurance