LS
Leon S
1 reviews | Active since Jan 2024
02 Jan 2024, 17:11
Outsurance
We logded a claim with them the technical guys first went to the wrong address then arrived at the right address
They were is a hurry because it's was just before 5 and they need to get to the office to get home
Today they phoned me and told me the assessment is in and they can't help us because of lame excuses and they just don't want to help you
What they advertise is a lie and ****mers
Will never every support or refer them to any person This is not the first time or second time with business insurance and personal insurance
Thank you
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Replies (1)0
Replies (1)OUTsurance's replyOfficial
09 Jan 2024, 15:58Good day Leon,
Thank you for your review.
Further to our private response, we can confirm that Leanne our claims manager contacted you to address your concerns. As per the assessment report, 1 TV is damaged due to power surge and then the other 2 TVs are damaged due to wear and tear. Unfortunately, wear and tear is a general policy exclusion.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that Leanne our claims manager contacted you to address your concerns. As per the assessment report, 1 TV is damaged due to power surge and then the other 2 TVs are damaged due to wear and tear. Unfortunately, wear and tear is a general policy exclusion.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply09 Jan 2024, 15:58
Official
Good day Leon,
Thank you for your review.
Further to our private response, we can confirm that Leanne our claims manager contacted you to address your concerns. As per the assessment report, 1 TV is damaged due to power surge and then the other 2 TVs are damaged due to wear and tear. Unfortunately, wear and tear is a general policy exclusion.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Further to our private response, we can confirm that Leanne our claims manager contacted you to address your concerns. As per the assessment report, 1 TV is damaged due to power surge and then the other 2 TVs are damaged due to wear and tear. Unfortunately, wear and tear is a general policy exclusion.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
