EA
Ethne A

1 reviews | Active since Apr 2018

08 Dec 2023, 14:23

*********** OUTsurance

I have had the worst experience with this company in all of my 55yrs. I had a few claims that I decided to get done and as such also requested my own panel beater as I didn't trust there's. After going back and forth and dealing with a host of people one being more *********** than the next from calling both myself and my panel beaters ****s when they had made the mistake of 1) paying the wrong people and 2) insisting that my panel beater in Cape Town was in a business relationship with whom they had incorrectly paid out to in Durban. Today my panel beater has confirmed that they have paid him and sent the POP to him so now I can finally get my car done which will go in on Monday. Now they have canceled my rental car because they have paid the claim. I can't even tell you how utterly disgusted I am with this level of incompetence. These people are driving me insane. Not once has any of the people I've dealt with come back to apologize for there mistake and now they have just compounded it but canceling my rental vehicle which I will need from Monday

0
Replies (3)
EA
Ethne A's update08 Dec 2023, 15:32
Reviewer Update
Escalating to a manager just means avoiding the issue. Like it was avoided by Syno, Nolene, Ricardo, Karabo, Wilhamina, Nolwaze, Tara, Wendy, Lynette and Maletsatsa. None of this resolves the issue that I need a rental car which I pay for on my insurance that is fully aid up to October next year.
OUTsurance
OUTsurance's reply08 Dec 2023, 16:02
Official
Good day Ethne,

Thank you for your further feedback.

Lynnette our claims manager contacted you to apologise for the poor service experience. Please be advised, you will receive a rental vehicle. We are currently making arrangements with our service provider. We will address the service failure accordingly.

Thanks for accepting our sincere apologies.

Regards,
The OUTsurance Team


EA
Ethne A's update08 Dec 2023, 18:21
Reviewer Update
I've been contacted to say I will be getting my rental vehicle but trust me if you consider what Lynette said to me as an apology then you sorely mistaken. Review all the conversations with all of yhe people i have had to deal with and then let me know about a proper apology