HV
Helgard V
1 reviews | Active since Jan 2025
20 May 2025, 11:26
Outsurance
I have been a client of Outsurance for more than a decade. Discovered a burst geyser at my residence at 05h00 this morning. Contacted OUTSURANCE through Help@Out option as the Internet states that you WILL NOT forfeit your no claim bonus when using this option only to be told that it is not true, I will forfeit my bonus. The worst part is that the service provider that was appointed is more than a 100km away in another town, and this provider cannot assist me today. Really Outsurance!!! Do not advertise a 24 hour service on all your platforms when you know that it is not the case. I do not have a small portfolio with Outsurance and really expected a better and more professional service.
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OUTsurance's replyOfficial
22 May 2025, 12:35Hello Helgard
Following our initial response to you, we received feedback from our rescue as well as building claims managers, confirming you were contacted,
It is most unfortunate that we have limited service providers in your area, and this is being reviewed by our procurement department.
Arrangements for repairs will be made with you by the service provider, whose quote we received and approved. We will monitor progress on the repair work until the matters has been concluded.
Regards
The OUTsurance team
Following our initial response to you, we received feedback from our rescue as well as building claims managers, confirming you were contacted,
It is most unfortunate that we have limited service providers in your area, and this is being reviewed by our procurement department.
Arrangements for repairs will be made with you by the service provider, whose quote we received and approved. We will monitor progress on the repair work until the matters has been concluded.
Regards
The OUTsurance team
OUTsurance's reply22 May 2025, 12:35
Official
Hello Helgard
Following our initial response to you, we received feedback from our rescue as well as building claims managers, confirming you were contacted,
It is most unfortunate that we have limited service providers in your area, and this is being reviewed by our procurement department.
Arrangements for repairs will be made with you by the service provider, whose quote we received and approved. We will monitor progress on the repair work until the matters has been concluded.
Regards
The OUTsurance team
Following our initial response to you, we received feedback from our rescue as well as building claims managers, confirming you were contacted,
It is most unfortunate that we have limited service providers in your area, and this is being reviewed by our procurement department.
Arrangements for repairs will be made with you by the service provider, whose quote we received and approved. We will monitor progress on the repair work until the matters has been concluded.
Regards
The OUTsurance team