OUTsurance

OUTsurance. I have been a client for 15years never missed a payment and only had 1 claim. I had full comprehensive insurance on my vehicle, house and content insurance as well as funeral policy. When I was offered a job from SA to Mocambique I contacted OUTsurance to see if they would cover my vehicle to which they agreed and followed up with a letter stating they would cover me for the period of my time in Mocambique which was until end January 2024. I received the letter clearly stating that they will cover me. I was just reviewing all my documentation and noticed the new Registration of my vehicle had not been updated so I immediately contacted OUTsurance to update and to please send me an updated out of SA letter so when leaving Mocambique I would have no issues. They changed all the details as requested and when I asked them to send me the updated letter for cover in Mocambique, they responded they would get back to me. They called back and advised unfortunately they only cover 3 months cover in Mocambique therefore with immediate effect canceled my comprehensive cover. I was totally devastated and no matter how much I tried to reason with them that they had given me a legal official letter clearly stating they would cover me they would not negotiate or honor this letter whatsoever. They basically said someone had made a mistake they are sorry but with immediate effect canceled my insurance. I am now stuck in Mocambique with no insurance cover from Outsurance- they literally abandoned me and the services that had been offered to me prior to coming into Mocambique. If I had known that they only coveted for 3 months there is no way I would have considered bringing my car into Mocambique. I am totally dissatisfied and they will not in any way honor there agreement