Outsurance

I write this review on behalf of my elderly mother a pensioner.

The 2nd of August my mother notified Outsurance. According to the call centre agent the call was logged on the 3rd of August 2019.

Outsurance informed my mother that a week's delay will be expected, as they needed to order the part. When asked for a new fridge Outsurance claimed the fridge is not obsolete. They pasta can be founded given the fact that it is 10 years old already. The claim cost as per Outsurance was R3000 ( A cost of a new fridge). The 15th August 2019 an Outsurance Agent phoned my mother to inform her that she will have to pay access (R500) for the next claim, given the fact that she is on a policy at pensioners rate.

The technician only got to the fix the fridge the 12 August 2019. A week later the fridge has broken down again. The 20th August 2019 the same technician has come to inspect the fridge just to let my mum know that he now knows what the problem is.

This is the third or fourth time the fridge is breaking down. How many times must this appliance break before it is replaced. And a pensioner is expected to pay access on a government pension. She pay's the monthly instalment with no hassle but when it comes to claiming it is always a hassle. Paying R800 a month for what really?

Sad to know this is what South Africa's are exposed to as a consumer.