JF
Joanne F
1 reviews | Active since Jul 2018
17 Nov 2022, 14:51
Outsurance
Put 83 yr old moms premium up by just below double, after being a client for 20 years, after having a stroke last year, 1 premium lapsed which I quickly fulfilled, so due to that "track record" and making a very rate claim for geyser and ceiling, they put her premium up substantially, not at all open for negotiation Very disappointed and will be taking our business elsewhere
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OUTsurance's replyOfficial
22 Nov 2022, 10:51Good day Joanne,
We understand that receiving an annual increase can come as a disappointment.
Zenus our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Zenus updated the underwriting and managed to provide a premium reduction.
We do apologise for the initial disappointment.
Regards,
OUTsurance
We understand that receiving an annual increase can come as a disappointment.
Zenus our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Zenus updated the underwriting and managed to provide a premium reduction.
We do apologise for the initial disappointment.
Regards,
OUTsurance
OUTsurance's reply22 Nov 2022, 10:51
Official
Good day Joanne,
We understand that receiving an annual increase can come as a disappointment.
Zenus our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Zenus updated the underwriting and managed to provide a premium reduction.
We do apologise for the initial disappointment.
Regards,
OUTsurance
We understand that receiving an annual increase can come as a disappointment.
Zenus our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Zenus updated the underwriting and managed to provide a premium reduction.
We do apologise for the initial disappointment.
Regards,
OUTsurance