wM
wandile M
1 reviews | Active since Sept 2015
05 Mar 2024, 11:45
Outsurance
OUTSURANCE only provides a rental car for 30 days but my car has not been completed by the panel beater is this fair the whole 30 days was diagnostic and assessors running up and down
Helpful (0)
Replies (4)0
Replies (4)wM
wandile M's updateReviewer Update
05 Mar 2024, 12:08We have forfeited the cash back by making this claim now we got pay for hired car is that fair please get a hired car for this treatment is anti consumer and I don't want to end the relationship with giving Outsurance a fair chance to rectify this problem.
wM
wandile M's update05 Mar 2024, 12:08
Reviewer Update
We have forfeited the cash back by making this claim now we got pay for hired car is that fair please get a hired car for this treatment is anti consumer and I don't want to end the relationship with giving Outsurance a fair chance to rectify this problem.
wM
wandile M's updateReviewer Update
05 Mar 2024, 12:09I meant without
wM
wandile M's update05 Mar 2024, 12:09
Reviewer Update
I meant without
OUTsurance's replyOfficial
11 Mar 2024, 14:09Good day Wandile,
Thank you for your review.
Mphumu from our client liaison team has been in contact with you. We can confirm that your rental vehicle has been extended. Details of the extension was discussed with you. We will remain in contact with you up until the matter has been finalsied.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your review.
Mphumu from our client liaison team has been in contact with you. We can confirm that your rental vehicle has been extended. Details of the extension was discussed with you. We will remain in contact with you up until the matter has been finalsied.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply11 Mar 2024, 14:09
Official
Good day Wandile,
Thank you for your review.
Mphumu from our client liaison team has been in contact with you. We can confirm that your rental vehicle has been extended. Details of the extension was discussed with you. We will remain in contact with you up until the matter has been finalsied.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for your review.
Mphumu from our client liaison team has been in contact with you. We can confirm that your rental vehicle has been extended. Details of the extension was discussed with you. We will remain in contact with you up until the matter has been finalsied.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's replyOfficial
27 Mar 2024, 14:03Good day Wandile
Mphumu contacted you yesterday regarding the rental vehicle, which we previously extended for you. She explained why we cannot extend the usage of the rental vehicle any further.
An update on the matter was also provided and we again apologise for the unfortunate delay. Mphumu will keep you updated on progress.
Regards
The OUTsurance Team
Mphumu contacted you yesterday regarding the rental vehicle, which we previously extended for you. She explained why we cannot extend the usage of the rental vehicle any further.
An update on the matter was also provided and we again apologise for the unfortunate delay. Mphumu will keep you updated on progress.
Regards
The OUTsurance Team
OUTsurance's reply27 Mar 2024, 14:03
Official
Good day Wandile
Mphumu contacted you yesterday regarding the rental vehicle, which we previously extended for you. She explained why we cannot extend the usage of the rental vehicle any further.
An update on the matter was also provided and we again apologise for the unfortunate delay. Mphumu will keep you updated on progress.
Regards
The OUTsurance Team
Mphumu contacted you yesterday regarding the rental vehicle, which we previously extended for you. She explained why we cannot extend the usage of the rental vehicle any further.
An update on the matter was also provided and we again apologise for the unfortunate delay. Mphumu will keep you updated on progress.
Regards
The OUTsurance Team