1 reviews | Active since Sept 2019
Outsurance
I'm livered and very disappointed at what outsurance did on service, you as a company deducted off my bank account many months for my trailor and opel corsa, yet you stated on my app and telephonically that it is not insured but yet monies are deducted off my bank account, and nothing is on your system, its a total disgrace, no care attitude or service. I want a refund on the months that the trailer and opel corsa was not insured for, else I'm in a HUGE CTEDIT. I am sure outsurance must investigate on how you treat and go by just taking money off for nothing that's on your system as record on what is insured. I have to be an inspector now and go take photos and all for it to be insured, as stated, and yet how must my husband drive the opel and its paid on insurance but not insured, its disgusting, I'm extremely cross at all measures.
Following our private reply of yesterday, we can confirm that Kathrine from our client care management team, has been in contact with you.
By changing your cover to comprehensive, on the app, the changes caused the confusion.
Kathrine has assisted with your concerns and you are covered.
We apologise for the frustration caused.
Regards,
OUTsurance
Following our private reply of yesterday, we can confirm that Kathrine from our client care management team, has been in contact with you.
By changing your cover to comprehensive, on the app, the changes caused the confusion.
Kathrine has assisted with your concerns and you are covered.
We apologise for the frustration caused.
Regards,
OUTsurance
Thank you Katherine for all the assistance and keeping me at ease, and for been so professional. Outsurance is very fortunate to have a smart and professional worker like yourself. Take care and go well.
Thank you Katherine for all the assistance and keeping me at ease, and for been so professional. Outsurance is very fortunate to have a smart and professional worker like yourself. Take care and go well.