Outsurance: 55% Increase vs 3.5% Inflation – Loyalty Doesn’t Count?

I have been a loyal Outsurance client for 24 years, with all my insurance policies under them. In December 2024, I added accident cover for my dog. I’ve just received my updated premium for 2026, and it reflects a shocking 55% increase for my pet insurance - while inflation is only 3.5%! During 2025, I submitted just one claim for R900. I contacted Outsurance to request a reasonable adjustment, but they refused to budge. After decades of loyalty, this kind of increase is completely unacceptable. I have now cancelled my insurance. A 55% increase is not justifiable. Loyalty should mean something.