OUTsurance

I had lodged a claim in July 2023 and my claim was declined for critical illness. The investigator failed to investigate properly and he lacked medical knowledge. I was sent a letter indicating the claim was declined. The letter did not indicate that my policy was going to be canceled.

They were still debiting my account till December 2023. I then query it and they inform me in December my policy is canceled and they will refund me . It's gone over 2 and and half weeks with endless excuses they have not refunded me the money.

Two days ago I received an email from retention department indicating I will get my money on Thursday afternoon. To date my money has not been recieved.

There is always a struggle and they actually look for reasons to decline a claim and not pay you.

My insurance was canceled and now I am unable to get any insurance